In the event of force majeure (such as damage or defects), please contact our customer service team at [email protected] immediately and we will give you an appropriate solution.
Returned items are damaged?
When you return the item, please be sure to wrap the product correctly. If the returned item is damaged, we cannot refund for you. In this case, you’d better file a claim with the shipping company (carrier) and advise us on how to deal with damaged products. We will keep your product for only 30 days since it is damaged.
When will I receive the refund?
For successfully returned items, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). For any questions, please contact us by email: support@iaodesign.com and we will get back to you as soon as possible.
Please note that any cancellation or return should follow our Return & Refund Policy.
Manufacturer defects?
If there is a manufacturer defect – we reserve the right to repair / fix any damaged part / glass or defect of any fixture – we sell. If the defect cannot be repaired, we will provide a replacement at no additional charge.
About warranty?
Some items are covered by one-year warranty from the date of purchase. For details, please contact us at [email protected]
Will I pay for the shipping fee when returning the item?
Yes. The shipping fee for return shall be borne by you. The actual amount may vary with different carriers.
